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New customers receive a free 10 day trial of Dimple contact lenses (with a $4.95 shipping fee). Your paid subscription will start 13 days after you placed your trial order. Each delivery consists of 30 days of wear (60 contact lenses) and is charged at $45.00 including shipping. The card you used for the payment of the trial order will be charged for future orders, however you can update your card details through the customer portal.

You can edit your subscription details by logging in to the customer portal. Here you can change your next delivery date, update your lens prescription, modify the frequency of your deliveries, update your personal and payment details or cancel your subscription.

No problem, you can edit your prescription but logging in to the customer portal.

Definitely, you can do so anytime by logging into the customer portal. At the bottom of the page is a cancel subscription link.  If you have too many lenses you don't have to cancel your subscription - you can also change the frequency of the delivery to match your wearing habits.

Easy, you can change the frequency by logging into the customer portal. We offer three delivery schedules to match your wearing habits:

• Every 4 weeks - for daily use (default),
• Every 6 weeks - If you wear them most days; or
• Every 8 weeks - If you wear them every other day

Dimple offers returns on any monthly box items that remain sealed within 30 days of delivery. As these are medical products we unfortunately cannot offer refunds on boxes that have been opened. To read about our returns policy please visit our returns page.

Your first paid order will be charged 13 days after you place your trial order and shipped within 1 business day. Your subscription will then renew every four weeks (28 days) by default. You can change your delivery frequency or next delivery date through My Account.

If you want your next delivery to come sooner, or later, simply log into the customer portal. Next to your upcoming order date click the "edit" button to choose the date you wish to have your next order charged. Note that this is not the delivery date - your order will be picked and dispatched within 1 business day of that charge date.

Dimple contacts are proudly manufactured right here in Australia by Gelflex Pty Ltd. Gelflex have been manufacturing contact lenses for 45 years.

Dimple contacts are manufactured from Methafilcon B (43%) and water (57%)

Yes, Dimple contacts are registered with the Australian Register of Therapeutic Goods (ARTG).

Dimple contacts come in a single size which has a base curve of 8.6mm and a diameter of 14.3mm

Unfortunately, we do not offer toric lenses. As we expand our range of products we will be adding toric lenses.

We have designed a first to market, unique circle design/colour system to identify every single power in our contact lens range. If your left and right eyes are different powers then you will be able to tell at a quick glance (even without your glasses on) if that new contact lens is for your right or left eye. Cool huh?

No, Dimple contacts are for single day use only. This offers the best hygiene and convenience for contact lens wearers.

Yes, you certainly can! Check out our dedicate web page which breaks down exactly what you can recycle and what you can't 

Yes. We are in the process of piloting our partnership program with independent optometrist across Australia. Our first partner, Metro Specs in Marrickville, NSW has Dimple trial lenses in-store. If you due for your eye test or wish to simply having a fitting appointment for Dimple, you can make an appointment with the friendly staff at Metro Specs by calling them on (02) 9550 5363.

We charge $4.95 for delivery of your 10 day free trial. All subsequent deliveries are free of charge.

We use Australia Post eParcel. All our deliveries come with a tracking code, so you can see when your item will be delivered.

Delivery will be 1-5 days depending on where you live. All items are shipped within one business day of your order being charged.

You can either click on the tracking link in your order shipped email or paste your tracking code into the Australia Post eParcel tracking page https://auspost.com.au/mypost/track/#/search

Dimple offers returns on any monthly box items that remain sealed within 30 days of delivery. As these are medical products we unfortunately cannot offer refunds on boxes that have had their tamper seals removed or opened. To read about our returns policy please visit our returns page.

At the moment, we currently offer Visa and Mastercard as payment methods.

We currently do not offer a provider number for private health fund rebates but we are actively working to get this set up ASAP. We will notify you as soon as we have this available.

Prescription contact lenses are considered medical products and as such, are not subject to GST. Subscription orders include free shipping, therefore the entire order contains no GST.

We do however charge GST on the shipping cost of the trial orders.

You will receive an automated email if your card fails for any reason. The main reasons why this may happen include:

1. Card has expired;
2. Card has been maxed out;
3. Card has been put on hold;

Our subscription platform will try again in three days and then once more three days after that. At the same time, we will do our best to reach you by phone and email to resolve the issue as we really wouldn't want you to run out of your contact lenses.

The inside of your eyelids are connected to the back of your eye, so don't stress. If you can feel that your lenses have slipped up behind your eyelid our tip is to you lift your eyelid carefully with sterilised fingers and look down. You should feel your lens slowly slide down your eye and either fold over and flip out of your eye, or float back into its original position.

UV-absorbing contact lenses are not substitutes for protective UV-absorbing eyewear, such as UV-absorbing sunglasses. You should continue to use UV-absorbing eyewear as directed.

We don't advise swimming in your contact lenses for risk of contamination.

Our lenses are designed for single-day wear only. Please remember to discard them after a single day's use.

Put your contact lenses on before applying makeup. And always wash your hands thoroughly before touching your contacts, so you won't transfer any oils, creams or lotions to the lenses.

Place the contact lens on your fingertip and look at it from side-on. If the edge looks like it's flared out rather than forming a "U" shape, it's probably inside out. Refer to the inside of your Dimple box for illustrations. Don't worry, you'll get better at identifying this as your start wearing your lenses regularly.

Be sure to use contact lens approved re-wetting drops during those dry, Aussie Summer days. Contact lenses need a very healthy tear consistency to be worn successfully. Spending a lot of time outdoors and out in the sun and wind can create environments where it is difficult for your tear film to keep up with the demand.